Salesforce Small Business Pricing (2026)

Yes. Unlike many "free tier" CRM products that require a credit card or expire after 14 days, Salesforce Free Suite has no credit card requirement and no time limit. It supports up to 2 users with basic CRM, simple marketing, and commerce features. One of the few truly free enterprise CRM offerings.

Salesforce lists "transaction fees apply" on both paid Small Business plans but does not publish the rate publicly on the pricing page. These fees apply when you use Salesforce's commerce and payments features. Before committing to either plan, contact Salesforce sales to get the exact fee structure for your transaction volume — this can materially affect your true monthly cost.

Starter Suite ($25/user) supports both monthly and annual billing — it is the only Salesforce product with this flexibility. Pro Suite ($100/user) requires an annual contract. All other Salesforce products above the Small Business tier are annual-only, paid upfront.

Salesforce Small Business makes sense if you have a clear roadmap to Enterprise Salesforce — ecosystem lock-in becomes an asset as you scale. For SMBs without that roadmap, HubSpot's free CRM and Starter plans offer comparable features with no implementation overhead, and Pipedrive offers a simpler, cheaper sales-focused CRM. Salesforce's primary advantage at the SMB level is brand recognition and future enterprise compatibility, not feature value per dollar.